Warning about Stewart Golf !
Posted: 08 May 2017, 11:06
Warning !
Stay away from the firm Stewart Golf so sell golf trolleys follow me and other products.
My story with Stewart Golf.
I bought a golf cart following me X9 back in 2015, and I regret so incredibly.
My worst purchase and experience with a retailer in my life.
1.I got the trolley after waiting months over the time i was supposed to get it.
I had to pay 1000 £ up in front then i ordered it, and the trolley was sent and delivered 5 months after delivery date.
2.Then i finally received the package, I discovered that decoration head cover on the top of the cart is destroyed. A big crack in it !
After two weeks i got the parts, after mailing Stewart golf multiple times.
3. Every time (There have been many parts that have broken on this trolley, from time to time) Stewart Golf customer support is gonna send me some parts for the trolley they mess up big time. And uses excuses like this:
The consignment was not stopped by us, the courier took the decision to return the parcel to us.
4. When Stewart golf is sending some parts for your trolley (even warranty extra parts) to Norway, they send it so you have to pay vat for it. You will get a bill from custom department in Norway every time.
That is not necessary at all, it is extra free items for the trolley and if they sent it like they are supposed to. Customers don't have to pay vat for extra spare parts.
5. They use the parcel firm Postnord so keep all the parts for around two weeks before the package is been delivered at you door, after it arrives to the office of Post Nord Norway in your town. If you call up Post Nord they cant or wont explain why they keep doing this.
6. My trolley broke down after using it for one season ( around 10 golf round at golf courses in Norway) After like 5 different parts fell off it and got replaced.
So they products is not good at all, breaks easily apart then it is used.
7. I contacted Stewart Golf again for 10 the times in less than a year, regarding the wagon and sent them pictures and video of what had happened to the wagon. There had been moisture in the electric control box and I was not believed by Stewart golf support when I explained that this happened when I used it on a rainy day. They meant I had used high pressure spills right on the box. After several mail sent and a lot about and men, the case ended that I had to pay half the cost for the new electronics control unit for the carriage.
8. After 5 weeks, they sent the new control box to me. Still after I had sent the mail with the model number and the type of trolley I had. It was parts for another golf trolley i recived, also a different model. Then comes the best with the whole story. They cook together a story that the guy so messed up the parcel had been fired in Stewart golf and did not work there anymore. They should send me a new control box again.
9. Then I get an invoice from the customs office in Norway on the wrong shipment. Stewart golf sayd that I had to pay vat at the incorrect shipping from them. They also demanded that I pay for shipping for the failed item and send it back as soon as possible.
10. After 3 new weeks, the parts so fit my golf cart is finally here. Everything in place and testing the wagon, it does not work properly as it should.
11. So now I have a golf cart that does not work to a cost of 25000 Norwegian kroner. With a company that thinks I will pay VAT and shipping costs for their incorrect shipping. They have answered that they will not help me with this trolly before I pay all the cost with incorrect shipping and send my wagon to them in England. They also say that the warranty time has expired on my golf cart, and that I have to pay all the costs to get this sorted out. So now i shall trust them and send my golf cart to England. Pay for shipping costs and vat expenses + for repair costs and new parts.
12. I still got most of the mails between us. But here is a copy from the last mail i received from Stewart golf support:
From: Robert Hardie
Sent: Tuesday, May 2, 2017 4:22 PM
Your trolley is out of warranty and you still have some electronics of ours: until these are returned we will not be able to help.
Also, you would be responsible for delivering the trolley to us for servicing and collecting it once we have completed the work.
Robert Hardie
Stewart Golf Support Team
So take my advice golf people, stay away from this company and for God's sake do not buy any products of them!
They treat their customers completely obstinate and have bad products at high prices.
Is anyone able to afford what I can do or how to get my order on my X-9 Folow me golf cart, so send me an email. It's the folow me feature that does not work on it.
Oliver
oliveraage@hotmail.com
Stay away from the firm Stewart Golf so sell golf trolleys follow me and other products.
My story with Stewart Golf.
I bought a golf cart following me X9 back in 2015, and I regret so incredibly.
My worst purchase and experience with a retailer in my life.
1.I got the trolley after waiting months over the time i was supposed to get it.
I had to pay 1000 £ up in front then i ordered it, and the trolley was sent and delivered 5 months after delivery date.
2.Then i finally received the package, I discovered that decoration head cover on the top of the cart is destroyed. A big crack in it !
After two weeks i got the parts, after mailing Stewart golf multiple times.
3. Every time (There have been many parts that have broken on this trolley, from time to time) Stewart Golf customer support is gonna send me some parts for the trolley they mess up big time. And uses excuses like this:
The consignment was not stopped by us, the courier took the decision to return the parcel to us.
4. When Stewart golf is sending some parts for your trolley (even warranty extra parts) to Norway, they send it so you have to pay vat for it. You will get a bill from custom department in Norway every time.
That is not necessary at all, it is extra free items for the trolley and if they sent it like they are supposed to. Customers don't have to pay vat for extra spare parts.
5. They use the parcel firm Postnord so keep all the parts for around two weeks before the package is been delivered at you door, after it arrives to the office of Post Nord Norway in your town. If you call up Post Nord they cant or wont explain why they keep doing this.
6. My trolley broke down after using it for one season ( around 10 golf round at golf courses in Norway) After like 5 different parts fell off it and got replaced.
So they products is not good at all, breaks easily apart then it is used.
7. I contacted Stewart Golf again for 10 the times in less than a year, regarding the wagon and sent them pictures and video of what had happened to the wagon. There had been moisture in the electric control box and I was not believed by Stewart golf support when I explained that this happened when I used it on a rainy day. They meant I had used high pressure spills right on the box. After several mail sent and a lot about and men, the case ended that I had to pay half the cost for the new electronics control unit for the carriage.
8. After 5 weeks, they sent the new control box to me. Still after I had sent the mail with the model number and the type of trolley I had. It was parts for another golf trolley i recived, also a different model. Then comes the best with the whole story. They cook together a story that the guy so messed up the parcel had been fired in Stewart golf and did not work there anymore. They should send me a new control box again.
9. Then I get an invoice from the customs office in Norway on the wrong shipment. Stewart golf sayd that I had to pay vat at the incorrect shipping from them. They also demanded that I pay for shipping for the failed item and send it back as soon as possible.
10. After 3 new weeks, the parts so fit my golf cart is finally here. Everything in place and testing the wagon, it does not work properly as it should.
11. So now I have a golf cart that does not work to a cost of 25000 Norwegian kroner. With a company that thinks I will pay VAT and shipping costs for their incorrect shipping. They have answered that they will not help me with this trolly before I pay all the cost with incorrect shipping and send my wagon to them in England. They also say that the warranty time has expired on my golf cart, and that I have to pay all the costs to get this sorted out. So now i shall trust them and send my golf cart to England. Pay for shipping costs and vat expenses + for repair costs and new parts.
12. I still got most of the mails between us. But here is a copy from the last mail i received from Stewart golf support:
From: Robert Hardie
Sent: Tuesday, May 2, 2017 4:22 PM
Your trolley is out of warranty and you still have some electronics of ours: until these are returned we will not be able to help.
Also, you would be responsible for delivering the trolley to us for servicing and collecting it once we have completed the work.
Robert Hardie
Stewart Golf Support Team
So take my advice golf people, stay away from this company and for God's sake do not buy any products of them!
They treat their customers completely obstinate and have bad products at high prices.
Is anyone able to afford what I can do or how to get my order on my X-9 Folow me golf cart, so send me an email. It's the folow me feature that does not work on it.
Oliver
oliveraage@hotmail.com